Back Office Dashboard
Redesign of Global Blue's legacy back-office system for managing merchants and shops in tax-free shopping services
Year
2024
Client
Global Blue
Role
UX/UI Designer
Project Overview
Led the redesign of Global Blue's legacy back-office system, focusing on improving the management of merchants and shops in their tax-free shopping services. The project aimed to modernize the interface while enhancing operational efficiency and user experience.
The Challenge
The existing back-office system faced several critical challenges:
- 1Complex and inefficient workflows for merchant and shop management
- 2Poor search functionality making it difficult to find specific merchants or shops
- 3Outdated interface design leading to low user satisfaction and productivity
- 4Limited data visualization capabilities for financial analytics
The Solution
- Modern Dashboard Interface
Intuitive layout with clear navigation and improved information hierarchy
- Advanced Search & Filtering
Powerful search capabilities with smart filters for quick merchant and shop lookup
- Streamlined Workflows
Optimized processes for merchant management and shop operations
- Enhanced Analytics
Comprehensive financial analytics with interactive data visualization
App Values
Key Features
Advanced Search & Filtering
Implemented a powerful search system with smart filters, allowing users to quickly find specific merchants and shops. The search functionality includes auto-suggestions, recent searches, and saved filters for improved efficiency.
Financial Analytics Dashboard
Created comprehensive financial analytics with interactive charts and graphs. Users can track key metrics, generate custom reports, and analyze trends in tax-free shopping data across different regions and time periods.
Merchant Management
Streamlined merchant management workflows with intuitive forms and validation. The system provides quick access to merchant details, transaction history, and performance metrics, enabling efficient merchant onboarding and management.
Shop Operations
Enhanced shop management capabilities with detailed profiles, location tracking, and performance monitoring. Users can easily manage shop information, track sales data, and monitor compliance with tax-free shopping regulations.
Expectation Of Results & Impact
Key Outcomes
- Reduced time spent on merchant management tasks by 40%
- Improved search efficiency with 60% reduction in time to find specific merchants
- Enhanced user satisfaction with 70% improvement in user experience scores
- Streamlined workflows leading to 45% reduction in processing errors
- Improved data visualization enabling faster decision-making and analysis
